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Frequently Asked Questions

All The Information You Need To Know

Find all the information you need to know before your stay by reviewing our answers to these frequently asked questions. Should you have more questions, please contact us directly.

Frequently Asked Questions

Q. What time is check-in/check-out?
A. Check-in: 3 p.m. Check-out: 12 p.m.

Q. Do you allow smoking on property or in the rooms?
A. We are a non-smoking hotel. Smoking is not permitted in the rooms and common areas.

Q. Are you pet-friendly?
A. Yes, we are a pet-friendly hotel. A $125 one-time fee applies. Maximum one pet per room. Weight limit - 40lbs.

Q. How much do you charge for wifi access?
A. Wifi is complimentary for all guests.

Q. Do you offer room service? 
A. Room service is available 5 p.m. to 12 a.m.

Q. Do you have a fitness center? 
A.Yes, we have a beautiful fitness center equipped with cardio machines and free weights.

Q. Do you have a pool?
A. Yes, we have a rooftop pool with cabanas, lounge seating and a Vista bar. 

Q. Do you have a business center?
A. Yes, we have a self-service business center.

Q. Do you have meeting space?
A. Yes, we have about 5,000 square feet of meeting space.

Q. How do I get to the hotel? What are your cross streets?
A. Our hotel is located on the corner of SW 1st Ave and SW 15th Rd. Please click here for directions.

Q. Do you have onsite parking? Valet?
A. Yes, we do have onsite parking and valet. Please see below for pricing. 

  • Valet parking overnight fee: $32
  • Self-parking: $25 (based on availability) 
  • Valet Visitors: 0-2 hrs $13
  • 2-8 hrs $20
  • 8-24 hrs $32

**Sales tax and surcharge included in prices listed above**

Q. Do you have roll away beds? Is there a charge?  
A. Roll away beds are available for $25 a day. 

Q. Is there a cancellation/ deposit fee? 
A. Yes, it is one night with room and tax if canceled after 3 PM EST 1 day prior to scheduled arrival date

Q.Do you have early departure fee? 
A. Yes, early departure fee is one night penalty.

Q. Do you have a late check out? Is there a fee? 
A.Late check-out fees are as follows.

12 NOON – 2:00 PM - $ 15.00 plus tax ( based on hotel’s availability )

2:00 PM – 3:00 PM - $ 30.00 plus tax ( based on hotel’s availability )

3:00 PM – 4:00 PM - $ 45.00 plus tax ( based on hotel’s availability )

4:00 PM – on – full night room rate and tax ( based on hotel’s availability )

Q. Is my I.D. required at check-in?
A.  Valid US government issued photo ID or Passport is required for check in.

Q. Can I check-in with my debit card?
A. Valid credit cards are required upon check in. No prepaid or debit cards will be accepted.

Q. What is the minimum age requirement for check-in?
A. The minimum age is 21 years old. 

Q. Do you have connecting rooms?
A. Yes, we offer connecting rooms.

Q. Do you have accessible rooms?
A. Yes, we offer accessible rooms. 

Q. Do you accept package deliveries? 
A. Yes we allow packages for hotel guests only if delivered by Fedex, UPS, or any approved carrier.  Other restrictions may apply.  Please contact with additional questions. Please see package fee information here:

0 days – 5 days up to 5 packages – complimentary ( additional packages will be a subject to $ 5.00 per day + tax per package surcharge )

5 days – on - $ 5.00 per package per day + tax surcharge

Q. What are the hours of operation for the restaurant and bar? 
A. Please see below for our restaurant and bar hours of operation. 

Lima Restaurant
Breakfast: 6:30 a.m. to 11:30 a.m.
Lunch: 12:00 p.m. to 4 p.m.
Dinner: 6 p.m. to 11 p.m.

UVA Lobby Bar
4 p.m. to 12 a.m.

Pool Bar
10:30 a.m. to 10:00 p.m.

Complimentary Coffee Served in Lobby

6:30 am to 11:00 am

Q. What forms of payment are accepted? 
A. All major credit cards are accepted. Major credit Credit cards are accepted upon check in. No cash deposits will be accepted for incidentals, only credit cards for incidentals

Q. Who do I call if I have a question about my bill? 
A. Please contact our finance department at 786-725-3207.

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